Have you ever noticed how you suddenly sound more formal when you write a letter or type an email? Take a typical past due letter. So many companies talk about customer service and developing customer relationships. Then they shoot stuff off like this: Dear Mr. Smith: We appreciate your business. However, our records [...]
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Charles Revson, the founder of Revlon Cosmetics, is famous for saying, “Look, kiddie. I built this business by being a bastard. I run it by being a bastard. I’ll always be a bastard, and don’t you ever try to change me.” What a guy. Revson was so offensive, vendors often refused to do business with [...]
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